Order Tracking & Missing Items

Stay informed about your order status and resolve any issues quickly.

Tracking Your Order:

Automatic Notifications:

You'll receive emails at:

• Order confirmation - Immediately after purchase
• Order shipped - When package leaves our facility
• Out for delivery - Day of delivery
• Delivered - Confirmation of delivery

Track Online:

1. Visit atlanticflagpole.com/track
2. Enter order number and email
3. View real-time tracking information
4. See estimated delivery date

Track with Carrier:

• Click tracking link in shipping email
• Visit carrier website directly
• Use carrier mobile app
• Call carrier customer service

Order Status Meanings:

• Processing - Order received, preparing to ship
• Shipped - Package in transit
• Out for Delivery - Arriving today
• Delivered - Package delivered
• Exception - Delay or issue (contact us)

Missing Items:

Check First:

1. Multiple packages - Large orders may ship separately
2. Delivery location - Check all possible delivery spots
3. Neighbors - Ask if they received package
4. Carrier - Contact for delivery details

If Truly Missing:

1. Contact us immediately - Don't wait
2. Provide order number - And tracking information
3. File claim - We'll handle carrier claim
4. Replacement shipped - Usually same day

Common "Missing" Items:

Gold Ball Topper:

Often ships separately in small package. See Where Is My Gold Ball Topper?.

Small Accessories:

• Check all packaging carefully
• Look in bottom of box
• Check packing material
• Review packing slip

Delivery Issues:

Package Marked Delivered But Not Received:

1. Check all delivery locations
2. Wait 24 hours (sometimes marked early)
3. Contact carrier
4. Contact us if not resolved

Damaged Package:

1. Note damage on delivery receipt
2. Take photos immediately
3. Contact us within 48 hours
4. Keep all packaging

Wrong Address:

• Contact us immediately
• We'll attempt to redirect
• May require reshipment

Resolution Time:

• Missing items: Replacement shipped within 24 hours
• Lost packages: Claim filed, replacement shipped within 3-5 days
• Damaged items: Replacement shipped upon photo review

Need help? Contact customer service:

• Phone: 1-800-XXX-XXXX
• Email: orders@atlanticflagpole.com
• Hours: Mon-Fri, 9am-5pm EST