Shipping Policies and Timelines

We offer fast, reliable shipping across the United States.

Shipping Options:

Standard Shipping (FREE):

• Cost: FREE on all orders
• Timeline: 5-7 business days
• Tracking: Provided via email
• Carrier: UPS or FedEx

Expedited Shipping:

• 2-Day: $29.99
• Overnight: $49.99
• Order by 2pm EST for same-day processing

Processing Time:

• In-stock items: Ships within 1-2 business days
• Custom orders: 3-5 business days
• Bulk orders: Contact for timeline

What's Included:

• Flagpole and all components
• Installation hardware
• Instruction manual
• Warranty registration card

Packaging:

• Heavy-duty boxes
• Protective padding
• Weather-resistant wrapping
• Discreet packaging (no external branding)

Delivery:

• Signature required for orders over $500
• Safe place delivery available
• Hold at location available through carrier
• Delivery notifications via email and text

Shipping Restrictions:

• PO Boxes: Not available for flagpoles
• APO/FPO: Contact for special arrangements
• Alaska/Hawaii: Additional fees may apply
• International: See International Shipping

Order Tracking:

Track your order at atlanticflagpole.com/track or see Order Tracking Guide.

Shipping Damage:

• Inspect package upon delivery
• Note any damage on delivery receipt
• Contact us within 48 hours
• Photos required for claim
• Replacement shipped immediately

Holiday Shipping:

During peak seasons (Memorial Day, July 4th, Veterans Day):

• Order early for guaranteed delivery
• Extended processing times possible
• Expedited shipping recommended

Questions about your order? Contact customer service at 1-800-XXX-XXXX or orders@atlanticflagpole.com.