Where Is My Gold Ball Topper?

The gold ball topper often ships separately - here's why and what to expect.

Why Separate Shipping?

• Size difference - Small item, separate packaging
• Protection - Prevents damage during shipping
• Warehouse location - May ship from different facility
• Timing - Usually arrives within 1-2 days of main package

What to Expect:

• Separate tracking number - Check your email
• Small package - USPS or UPS small parcel
• Usually arrives after - Main flagpole package
• No additional cost - Included in free shipping

If You Haven't Received It:

Check Your Email:

• Look for second tracking number
• Check spam/junk folder
• Search for "Atlantic Flagpole" or "tracking"

Check Delivery Locations:

• Mailbox (if USPS)
• Front door/porch
• Package locker
• Leasing office (apartments)

Wait a Few Days:

• May arrive 1-3 days after main package
• Sometimes marked delivered early
• Check daily for small package

Contact Us:

If not received within 5 days of main package:

• Email: orders@atlanticflagpole.com
• Phone: 1-800-XXX-XXXX
• Provide: Order number and main package tracking

Installation:

Once received, installation is simple:

1. Screw onto top of flagpole
2. Hand-tighten securely
3. No tools required
4. Should be snug but not over-tightened

Replacement Toppers:

Need a replacement or upgrade?

• Standard gold ball - Included with kit
• Decorative finials - Available for purchase
• Custom toppers - Contact for options

Shop Flagpole Toppers

What's Included:

Every Phoenix flagpole kit includes:

• Gold ball topper (standard)
• Mounting hardware
• Installation instructions

See What's Included in My Kit for complete list.

Still missing your topper after 5 days? We'll send a replacement immediately at no charge.