Lifetime Warranty Overview
Atlantic Flagpole stands behind our products with an industry-leading lifetime warranty.
What's Covered:
- Flagpole structure - All pole sections and components
- Securi-LOK™ system - Interlocking sleeves and mechanisms
- Ground sleeve - Manufacturing defects
- Hardware - Rotating rings, clips, and fasteners
- Finish - Powder coating and anodizing
Coverage Details:
- Lifetime - As long as you own the pole
- Manufacturing defects - Materials and workmanship
- Normal use - Residential and commercial installations
- Transferable - Warranty transfers to new owner
What's NOT Covered:
- Acts of nature (lightning, tornadoes, hurricanes)
- Improper installation
- Neglect or abuse
- Cosmetic wear from normal use
- Flags (separate 6-month warranty)
100 MPH Wind Guarantee:
Your Phoenix flagpole is guaranteed to withstand winds up to 100 MPH when properly installed. See Wind Guarantee Details.
How to File a Claim:
- Contact customer service
- Provide proof of purchase
- Describe the issue with photos
- Receive replacement parts or instructions
Ready to file a claim? Visit our Warranty Claim Process.
Customer Satisfaction:
Beyond our warranty, we offer a 365-Day Home Trial. Not satisfied? Return for full refund within one year of purchase.