How to Submit a Warranty Claim

Filing a warranty claim is quick and easy.

Before You Start:

Gather the following information:

• Order number or proof of purchase
• Photos of the issue
• Description of the problem
• Your contact information

Claim Process:

Step 1: Contact Us

Phone: 1-800-XXX-XXXX (Mon-Fri, 9am-5pm EST) Email: warranty@atlanticflagpole.com Online: Submit claim form at atlanticflagpole.com/warranty

Step 2: Provide Information

• Order details
• Product information (model, height)
• Clear photos showing the issue
• Description of when/how issue occurred

Step 3: Review & Approval

• Our team reviews your claim (usually within 24 hours)
• We may ask for additional information
• Approval notification sent via email

Step 4: Receive Replacement

• Replacement parts shipped free
• Tracking number provided
• Installation instructions included
• No need to return damaged parts (usually)

Response Time:

• Initial response: Within 24 hours
• Claim review: 1-2 business days
• Parts shipping: 3-5 business days
• Total time: Usually under 1 week

Tips for Faster Processing:

• Include clear, well-lit photos
• Provide detailed description
• Have order number ready
• Check spam folder for responses

Common Warranty Issues:

• Interlocking sleeve replacement
• Damaged sections
• Finish defects
• Hardware replacement

Questions about coverage? See What's Covered & What's Not.